Job Title: Technical Product Engineer
Company: NetQuest Corporation
Location: United States – Philadelphia-area preferred
About Us:
NetQuest Corporation is a leading provider of network visibility and cyber intelligence solutions for government defense and telecommunications customers. We help organizations gain actionable insight from high-speed network traffic to support network security and cyber threat hunting applications.
Position Overview:
NetQuest is looking for a Technical Product Engineer to join our Product Management team. This is a hands-on, customer-facing technical role supporting NetQuest’s OMX3200 and Streaming Network Sensor (SNS) products.
The position is ideal for someone who enjoys learning technology, working directly with customers, and developing broad product expertise. Responsibilities will include customer support, product demonstrations and training, technical documentation, and hands-on work with NetQuest equipment in our internal lab.
Key Responsibilities:
- Provide Tier 1 post-sales technical support for NetQuest customers, including responding to customer questions and coordinating with Product Management and Engineering when additional support is needed.
- Create and track customer support issues in Jira through resolution and closure.
- Develop the product knowledge needed to independently address an increasing number of customer technical questions.
- Conduct product demonstrations for prospective customers and provide post-sales product training for new customers.
- Assist customers during Proof of Concept (POC), evaluation, and initial deployment activities.
- Maintain and update technical product documentation, including user manuals, installation guides, and quick-start guides.
- Use dedicated NetQuest lab equipment to learn the products, prepare demonstrations and training, validate documentation, and help troubleshoot customer issues.
- Over time, help maintain assigned lab equipment and keep software and configurations current.
- Modest travel required (estimated <5%)
Qualifications:
- Technical background in networking, telecommunications, cybersecurity, IT, engineering, or a related field.
- Strong technical aptitude and enthusiasm for learning new technologies.
- Basic understanding of Ethernet/IP networking and network protocols preferred.
- Good written and verbal communication skills and comfort interacting with customers.
- Organized, detail-oriented, and able to follow technical issues through to completion.
- Bachelor’s degree in engineering, computer science, information technology, cybersecurity, or a related field preferred, but equivalent practical experience will be considered.
Compensation:
NetQuest offers competitive compensation along with comprehensive health insurance, dental insurance, paid time off, and other benefits.
Why Join Us?
This position provides an opportunity to work hands-on with advanced network visibility and cyber intelligence technology while gaining experience across customer support, product management, engineering, training, and technical documentation. As your product knowledge grows, so will your level of responsibility and customer interaction.
How to Apply:
If you are ready to take your career to the next level and make an impact at NetQuest Corporation, please submit your resume detailing your relevant experience and why you would be a great fit for our team.